Spartivento Group Srl - Roma, Città metropolitana di Roma Capitale

Roberto B.

I primi di luglio 2022 ho preso a noleggio alla base di Trapani un jeanneau sun odissey 51.9. Bella barca x fare charter. Nonostante questo devo segnalare che la pulizia della barca non era assolutamente all'altezza dell'offerta. Abbiamo trovato fazzoletti usati nei letti delle cabine, carta igienica sporca nei cestini dei bagni, pulizia assai sommaria delle superfici interne.
I cuscini delle cuccette ingiovabili
Al momento del check in ho segnalato che la bombola del gas allacciata era quasi esaurita e che la stagna della benzina del tender era completamente vuota. Non hanno ritenuto necessario sostituire la bombola ne fornirci la stagna piena (ben 5 lt!) di benzina. Abbiamo potuto fare solo un caffè e quindi sostituitre la bombola. Abbiamo potuto usare il tender solo dopo aver fatto rifornimento due giorni dopo in un porto, dato che all'ora della consegna il distributore era gia chiuso.
Relativamente all'imbarcazione tecnicamente niente da segnalare con equipaggiamento ok.
Come già suggerito all'agenzia di intermediazione consiglio una maggiore attenzione nei dettagli che alla fine fanno la differenza.

Piratadei P.

Barche perfette e servizio impeccabile. Una delle compagnie amatoriali più grandi d'Italia. Anche concessionari di vendita barche e catamarani e gestione delle barche nel charter per chi vuole investire.

Radosław G.

Hello,

I would like to share with you extensive feedback about client's / agent experience in Spartivento base in Marina di Cala de' Medici in Tuscany and the way that Sapartivento employees in this base treat clients.

Base manager of Spartivento in Marina di Cala de' Medici making a good first impression in fact, he is a person who completely does not understand what seems to be the basic issue of yacht chartering. The Lagoon 42 (2020) "Gelsomino" catamaran was practically unprepared for charter on the day and time of its start, starting with the absurd check-in time, which was in the evening (7:00-7:30 p.m.). The yacht should be delivered by 17:00 according to the provisions of the charter agreement.

Especially in the evening, it is impossible to check the external parts of the yacht (especially the hull) and sails.

The catamaran's generator that "Gelsomino" should have been equipped with did not work, and the answer I received from base manager as a justification for its damage was laconic.

During check-in, I was forced to ask for a repair - replacing the stakes for the yacht's stove. There were no basic kitchen utensils (cutlery, bowls, kettle, pots) that should have been available on the yacht during check-in.

The biggest surprise, however, was the check-out when the base manager, trying to solve the issue of the unrepaired generator, tried to extort me for EUR 230 for "damage" that was caused by the faulty operation of the power inverter on the Gelsomino catamaran.

The inverter itself on this catamaran can only be turned on or off from the fuse, which somehow replaces the actual on/off button on the panel. Unfortunately, Spartivento employees did not repair this button, indirectly forcing me to use the fuse, which broke after prolonged use.

The base manager, trying to find a compromise for the lack of a generator, tried to find "deal", or in his opinion, a compromise so that I wouldn't have to pay the 230 euros for replacing this fuse.

Everything would be more understandable to me if it weren't for the fact that I bought insurance from Spartivento (seciurity deposit cancellation) - "SailSafe", which protected me against the possibility of unjustified extortion of such an amount from me.

To summarize. Spartivento employees, despite one person (a young employee who speaks English well, whose name I don't remember), behave sluggishly and unprofessionally, and the head of the base himself is a person who completely does not understand the customer's point of view and needs. Incapable of solving basic problems and, in my opinion, dishonest.

With respect,
Radoslaw Gocki

Yann V.

Pour perdre de l’argent c’est sans doute le meilleur loueur du bassin méditerranéen !

Oliver K.

Lecker

Alberto M.