Vatican Multi Service - Roma, Città metropolitana di Roma Capitale

Natalia K.

Absolutely misleading instructions in the voucher and no willingness to solve the problem.

My boyfriend and I arrived at the address indicated in our bus tour vouchers 15 minutes in advance.

There were another 6 people waiting for the same bus. There was no "guided tours desk", so we called them to check whether we were at right point.

We were told to go to the main entrance of Vatican Meseums. When we got there, we found again no "guided tours desk" and called them again to get some assistance.

Instead of any assistance we got rejection to do anything because we "were too late and they cannot help". No proposal of an alternative time slot, no compensation, and even no excuses.

I would put 0 if it was possible here

Aidan D.

Do not book this. You get access to the hop on hop off bus that goes every 45 minutes, after 4 days in Rome we didn't see a yellow bus once.
We tried to book the Vatican through Omnia and we kept getting errors. It didn't offer any skip the queues for the attractions that mattered. (St Peters Basilica). Not worth the money. We ended up having to book guided and audio tours elsewhere. Staff in the office were unfriendly and judgemental when we explained we had to book the Vatican tour separately.

Signée S.

Zéro pointé pour cette carte . Nous avons payé près de 500€ 2 adultes 3 enfants pour 3 jours. Aucun avantage comme promis. Pas de coupe file , on s’est rendu compte sur place que les musées et transports sont gratuits pour les enfants alors que nous avons payé la carte pour les enfants . L’application ne sert à rien, pas de coupe file , il faut réserver et payer en plus. Nous avons au final déboursé plus que si nous avions pris les tickets un par un . Certains sites sont même gratuits les premiers dimanche du mois . Enfin pour résumer c’est une véritable arnaque !🤬😡

trish M.

I wish I had just gotten the rome pass for the bus and scheduled time to pass the line at places I wanted to see. The advertising is very misleading. You have to get Omnia card validated by going to a certain place and then standing in line to get the pass. You still have to get your entry passes validated. The hop on hop off bus is terrible, only runs every hour and is usually either late or early (leaving you to wait for another hour). Way too expensive for what you get

Sabrina

Nous avons pris le duo Omnia Card et Roma pass et c’est une véritable arnaque, à fuir et à faire savoir !
- Techniquement, c’est un sketch digital. Il faut échanger le pass acheté en ligne (cela a pris une heure sur place !), télécharger plusieurs applications différentes, se voir imprimer des QR codes, prendre en photo des pass affichés sur l’écran de l’opérateur, réserver en amont et parfois par téléphone.
- Les créneaux proposés pour le Vatican sont les « pires » de la journée (12-15 heures, en pleine chaleur), alors que pris à part, il restait des places tôt le matin.
- Les QR code pour l’audio guide ne fonctionnaient pas au Vatican et ne servent pas de coupe file à la Basilique Saint-Pierre.
- Mon conjoint n’a jamais reçu sa réservation pour le Vatican et nous avons dû payer une entrée séparément.
- Les bus sont blindés, nous avons tout fait a pied donc la carte était inutile.
Au final pour 130€, j’ai fait le Vatican et le Colisée où là encore il faut repayer un supplément de 2€ pour réserver. Et encore, j’en passe…

Samuel J.

Not worth the money. They cheat you. You can only get tickets to the Vatican museums, plus two monuments, plus buses. You can have all these by booking in the internet in advance for almost half the money. They advertise that you will skip lines for Saint Peters Basilic, but IT IS NOT TRUE. And you can also skip lines in every monument by booking in the Internet.

Mike S.

Extremely poor and disappointing. I bought two cards for our visit to Rome. Omnia were good enough to extend those due to COVID however all bookings had to be done through them, there was no way of using the on line version which was inconvenient. The Roma card email address i was given to book a visit never replied to my emails so we missed out. What was worse they only booked one ticket for our visit to the Vatican, even though we had a booking from Omnia saying two tickets had been booked. We were pushed around the Vatican talking to various managers but nothing could be done and forced to needlessly provide id. No internet connection at Vatican so no way of contacting Omnia. Unfortunately it was true Omnia only booked one ticket. After 45 mins discussing I eventually paid for entry. Currently waiting for Omnia to reimburse. This is not the way it’s expected to work.
Other things to note is download the bus schedule before you go otherwise you may have a long wait. They only have two busses on routes. But are pretty punctual.

Patricia R.

Service client inexistant, prix exorbitant et injustifié ! Je déconseille fortement. 10 cartes achetées en 2020 avant le Covid, aucune réponse sur la prolongation de la validité des cartes. Sur place, très mal organisé, aucune information, il a fallu se batailler pendant 3 heures pour justifier du paiement des cartes et réussir enfin à les utiliser. Le bus touristique est une arnaque, 1 bus toutes les 90 minutes pour ne pratiquement rien voir ! Une perte de temps qui coûte extrêmement chère !